Help & Support

Contact InCharge 24 hours a day

InCharge customer service is always available and ensures that everything works as seamlessly as possible. Below are some of the most frequently asked questions where you might find the answer to what you are looking for. If you cannot find an answer, then you can ask your question by filling in our help form. In case of acute emergencies (e.g.  problem at the charging station), you can reach us 24 hours a day at 020 - 52 62 00.

Frequently Asked Questions

1. Help! The charging cable is stuck in the car and I can't get it out. What can I do?

Call us on 020 - 52 62 00 and we will help you solve this problem. Alternatively, you can fill in our contact us form, but in an emergency such as this, it's better to call us.

2. What is the cost of charging?

The charging station owners set their own prices so there is no set price. The prices can be seen on the app, on the website, or on the station.

3. When will the invoice arrive?

The invoice arrives quarterly and is sent out when your total amount exceeds 50 SEK. If you charge for less than 50 SEK, no invoice will be sent. If you already have a charge card or charge tag and want to change to e-invoice, please contact our customer service.

4. How fast can my car be charged?

It depends on both the charger and your vehicle. Most electric cars, and primarily charged hybrids, cannot be charged faster than 3.7 kW. Using a faster charger is not dangerous for the car, and does not produce more power than the car can receive. The maximum power of the charger is specified in the app. Clean electric cars can generally receive a higher charge power.

5. I have lost my charge card or charge tag. What should I do?

You will need to report your missing charge card or charge tag by calling us on 020 - 52 62 00. We will issue you with a new charge card or charge tag and bar the missing one.

6. Can my car be fast charged?

The easiest way to find this information is to contact the manufacturer or search through the manufacturer's website.

7. Why do I pay per minute and not per kWh on the fast chargers?

The quick charging stations are designed to quickly charge your electric car while on the road. In order to increase their availability, we charge per minute so there is a reason to move the car when the charger is no longer in use. This will free up the quick charging stations for other who need to charge.

8. What are the different payment options?

When you charge with a charge card or charge tag, you pay in advance by invoice or e-invoice. If you register your debit card in the InCharge app and use the app to start and finish charging, you pay direct.

9. I have seen info on about one of your stations that does not match the information on the station, website, and app. What is correct? is a standalone website that we are not affiliated with. Although they base their information on our InCharge web, app or station, they are responsible for their own information. 

If you are still experiencing problems, or cannot reach us on our helpline, then contact us via our form.

Contact Us

InCharge behandlar de personuppgifter som lämnas här för att kunna hantera aktuellt ärende. För att detta ska vara möjligt kan de uppgifter som samlas in även komma att behandlas av den partner InCharge samarbetar med kring den produkt eller tjänst ärendet gäller. Uppgifter som samlas in sparas så länge det är relevant för ovan angivna ändamål, i detta fall så länge ärendet är aktivt och därefter 3 månader. För mer information om hur InCharge behandlar personuppgifter och hur man kan åberopa sina rättigheter enligt gällande dataskyddslagstiftning, Dataskyddsombud för Vattenfall AB kan nås via epost på eller telefon 08 -739 50 00. Frågor rörande Vattenfallkoncernens personuppgiftsbehandling kan ställas till vårt dataskyddsombud eller via det allmänna kontaktformuläret på hemsidan.

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